Returns
If a piece is not right, tell us within 14 days of delivery and we will collect it from you and refund it.
How it works
- Email or call us within 14 days of delivery, quoting your order number.
- We arrange a collection window, usually within a week.
- Our team collects the piece from the room it is in — you do not need to move or repack it.
- Your refund is issued to the original payment method within 14 days of collection.
Condition
Pieces must be in the condition they were delivered in, with no marks, stains, pet hair or damage. Carpets should not have been laid without an underlay on a floor that could mark them. We inspect on collection and will tell you straight away if there is an issue.
What we cannot take back
- Pieces made to a bespoke size, finish or fabric specifically for you.
- Anything damaged after delivery.
- Marble tops that have been left unsealed and stained.
If something arrives damaged
Point it out to the delivery team, or contact us within 48 hours with photographs. Transit damage is entirely our problem to solve, not yours — we will repair or replace the piece at no cost to you, and the 14-day window does not apply.
Natural variation is not a fault
Marble veining, alabaster translucency and vintage-wash carpet tones vary from piece to piece. That variation is the material behaving as it should, and is not treated as a defect — though if a piece is genuinely unlike what you expected, the 14-day return still covers you.